Last updated: 24/10/2025

At The Craft City, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase. By using our website, you agree to the terms outlined below.

This policy applies to all users of www.thecraftcity.com, including customers from the United States and other regions.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Personal Information Provided by Customers

When placing an order or contacting support, you may provide:

  • Full name
  • Email address
  • Shipping address
  • Phone number
  • Payment information (processed securely via PayPal)
  • Order details
  • Return or refund-related evidence (photos or descriptions)

We do not store your PayPal password, card number, or sensitive payment details. These are handled securely by PayPal, our payment processor.

1.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Session duration
  • Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

1.3 Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Optimize product pages
  • Support advertising performance

You may disable cookies through your browser settings, but some features of the site may not function properly.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver orders
  • Provide USPS tracking updates
  • Respond to customer support inquiries
  • Improve website functionality, product listings, and services
  • Prevent fraudulent transactions
  • Communicate updates, confirmations, and product notices
  • Verify return/refund requests
  • Maintain accurate order history

Your information is never sold, never leased, and never shared with unrelated third parties.

3. Payment & Security

All payments are processed securely through PayPal.
We do not store or have access to:

  • Full credit card numbers
  • Bank account details
  • PayPal login credentials

We implement industry-standard security measures to protect your data, including SSL encryption and secure server environments.

4. Information Sharing

We only share information with trusted third parties essential for operating our services:

  • USPS (delivery and tracking)
  • PayPal (payment processing)
  • Website analytics tools
  • Fulfillment operations in Vietnam (for production and shipping)

These partners are required to keep information confidential and use it only for operational purposes.

We do not share personal information with advertisers, unrelated partners, or external marketing agencies.

5. Data Retention

We retain customer information for:

  • Order history
  • Legal compliance
  • Fraud prevention
  • Customer service references

Personal data is stored only for as long as necessary to fulfill these purposes, after which it is securely deleted.

6. Data Protection & Customer Rights

Depending on your region, you may have rights to:

  • Request a copy of your data
  • Request correction of inaccurate information
  • Request the deletion of your personal information
  • Opt out of non-essential data collection
  • Limit cookie tracking

To submit a request, contact us at:

support@thecraftcity.com

We respond within 2–5 business days.

7. Email Communication

We may send emails related to:

  • Order confirmation
  • Shipping updates
  • Return or refund discussions
  • Policy updates
  • Customer support responses

We do not send spam or unrelated promotional emails without consent.

8. Third-Party Links

Our website may contain links to third-party services (PayPal, USPS, tracking portals).
We are not responsible for the privacy practices of external websites.

We recommend reviewing the privacy policies of those services before using them.

9. International Customer Information

Orders are produced and shipped from Vietnam, but the website is operated by:

MMOJSC LLC
1942 Broadway Ste 314C
Boulder, CO 80302
USA

Customers in the United States acknowledge that some data (such as name, address, order details) may be securely transferred to our fulfillment operations in Vietnam solely for the purpose of producing and shipping their order.

This is standard practice for global eCommerce production and does not expose customers to unnecessary privacy risks.

10. Protection of Minors

Our website is not intended for children under 13.
We do not intentionally collect personal information from individuals under the age of 18.
If we discover that a minor submitted personal information, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
All changes will be posted on this page with an updated date.

We encourage customers to review this policy periodically.

12. Contact Information

For privacy concerns or data requests, please get in touch with us:

Email: support@thecraftcity.com
Phone: +84 587 282 880
Vietnam Fulfillment Address:
Tổ 7, Khu Đô Thị TNR Đông Mỹ
Thành Phố Thái Bình
Tỉnh Thái Bình
Việt Nam

Business Entity (US):
MMOJSC LLC
1942 Broadway Ste 314C
Boulder, CO 80302
USA

We typically respond within 2–5 business days.