Last updated: 24/10/2025

The information provided on TheCraftCity.com (“we”, “us”, “our”) is intended to offer clear and accurate details about our products, services, policies, and business operations. This Disclaimer explains the limitations of liability and clarifies responsibilities related to the use of our website and products.

By accessing or using this website, you agree to the terms outlined in this Disclaimer.

1. General Information Only

All content on this website—including product descriptions, pricing, policies, FAQs, and support information—is provided for general informational purposes.
We make reasonable efforts to ensure accuracy; however, occasional errors, delays, or omissions may occur.

We reserve the right to update or modify any content at any time without prior notice.

2. Product Images & Representations

We strive to display product images and colors as accurately as possible. However:

  • Colors may appear slightly different due to screen settings or device variations
  • Print positioning or scale may vary slightly during production
  • All products are made-to-order, so small differences between the preview and final product may occur

These natural variations do not constitute defects.

3. No Professional Advice

Information on this website should not be considered:

  • Legal advice
  • Financial advice
  • Professional guidance of any kind

Customers are responsible for determining whether a purchase meets their personal preferences and needs.

4. Liability Limitations

To the fullest extent permitted by law, The Craft City, MMOJSC LLC, and our fulfillment partners are not liable for:

  • Damages resulting from improper use of the products
  • Delays related to USPS or third-party logistics
  • Losses caused by inaccurate customer-provided shipping details
  • Issues arising from external factors beyond our control (weather, customs delays, carrier disruptions)
  • Indirect, incidental, or consequential damages

Our liability is limited strictly to the total amount of the customer’s purchase.

5. External Links

Our website may include links to external, third-party services such as:

  • PayPal (payment processing)
  • USPS (tracking)
  • Third-party tracking portals

We do not control or guarantee the accuracy, safety, or policies of these external websites.
Customers are responsible for reviewing third-party terms before using their services.

6. Customer Responsibility

By using our website, customers agree:

  • To provide accurate order and shipping information
  • To review size charts before placing an order
  • To read all policies (Shipping, Returns, Refund, Privacy, and Terms of Service)
  • To contact us directly if they encounter any concerns or issues

Failure to review provided information does not shift responsibility to The Craft City.

7. Made-to-Order Production Disclaimer

All products offered on The Craft City are made-to-order, meaning:

  • Items are produced individually after purchase
  • Production time may vary based on order volume
  • Customers acknowledge that made-to-order products are not pre-manufactured or stocked

This process helps maintain consistent quality and avoid unnecessary waste but may lead to slight production differences.

8. No Warranty

Except as stated in our Returns and Refund Policies, all products and services are provided:

“As is” and “as available” without any warranties, express or implied.

We do not guarantee that:

  • The website will be error-free or uninterrupted
  • All product information will always be up-to-date
  • Shipping times will always match the estimated timeline

We commit, however, to transparency, quick support, and fair resolutions.

9. Intellectual Property

All content—including images, product designs, website text, logos, and graphics—is the property of The Craft City or licensed to us.
Unauthorized copying, distribution, or reproduction is prohibited.

10. Updates to This Disclaimer

We may revise or update this Disclaimer at any time.
Changes take effect immediately when posted on this page.

Customers are encouraged to review this page periodically.

11. Contact Information

For questions or concerns regarding this Disclaimer, please contact us:

Email: support@thecraftcity.com
Phone: +84 587 282 880
Vietnam Fulfillment Address:
Tổ 7, Khu Đô Thị TNR Đông Mỹ
Thành Phố Thái Bình
Tỉnh Thái Bình
Việt Nam

Business Entity (US):
MMOJSC LLC
1942 Broadway Ste 314C
Boulder, CO 80302
USA