Last updated: 24/10/2025

Welcome to The Craft City. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By placing an order or using our website, you agree to follow these Terms. Please read them carefully.

If you do not agree with any part of these Terms, you should stop using the website immediately.

1. Overview

The website www.thecraftcity.com is operated by MMOJSC LLC, a U.S.-registered company, with fulfillment operations located in Vietnam. Throughout the site, the terms “we”, “us”, and “our” refer to The Craft City.

Our business model includes:

  • Made-to-order apparel products
  • Production at our facility in Vietnam
  • Shipping to the United States with USPS
  • Payments processed through PayPal
  • Customer support via email

These Terms apply to all users of the site, including browsers, customers, and vendors.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have parental consent
  • You are legally able to enter binding contracts
  • You will use our website for lawful purposes only

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

We aim to display accurate product descriptions, details, and images. However:

  • Product colors may vary slightly due to screen differences
  • All items are custom-made
  • Minor variations in size or print positioning may occur

We reserve the right to modify product information, update descriptions, or adjust pricing without prior notice.

4. Order Process

When you place an order:

  1. You agree that all details provided are accurate
  2. You understand all items are made-to-order
  3. You agree to the processing time (2–4 business days)
  4. You agree to shipping terms and delivery timelines

We reserve the right to cancel or reject orders due to:

  • Suspected fraud
  • Incorrect payment information
  • Incomplete order details
  • Restricted shipping locations

If an order is canceled, customers will be notified via email.

5. Pricing & Payment

All prices are listed in U.S. dollars (USD).

We accept PayPal for secure payment processing.
By submitting a payment, you agree that:

  • The PayPal account used belongs to you
  • You authorize us to charge the full order amount
  • You understand refund methods comply with our Refund Policy

We reserve the right to update prices at any time.

6. Shipping

Our detailed Shipping Policy can be found on its dedicated page. By placing an order, you acknowledge that:

  • Orders are produced and shipped from Vietnam
  • USPS handles final delivery in the United States
  • Delivery estimates are not guaranteed
  • Shipping fees may vary based on service type

Customers are responsible for providing correct shipping information. Failure to do so may result in delays or undeliverable shipments.

7. Returns

Our Returns Policy outlines when returns are accepted, the return address, and customer obligations.

By placing an order, you agree to the terms defined in our Returns Policy, including:

  • Return eligibility for defective or incorrect items only
  • Return request timeframe
  • Required documentation (photos, description, order number)

8. Refunds

Refunds are governed by our Refund Policy.

Customers acknowledge that:

  • Refunds are issued only via PayPal
  • Refund eligibility depends on evidence and verification
  • Refund requests must be submitted within 7 days of receiving the product
  • Review and response times are 1–2 business days

Full details are available on our Refund Policy page.

9. Accuracy of Information

We strive to provide accurate and updated information. However:

  • Occasional errors, typographical mistakes, or omissions may occur
  • Product descriptions, pricing, availability, or shipping estimates may change
  • We reserve the right to correct such errors at any time without prior notice

We are not liable for decisions made based on inaccurate or outdated website information.

10. Prohibited Activities

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Distribute malware, viruses, or harmful code
  • Engage in fraudulent, abusive, or misleading behavior
  • Copy or duplicate our content without permission

Violation of any of these rules may result in the termination of service.

11. Limitation of Liability

To the fullest extent permitted by law, The Craft City and MMOJSC LLC are not liable for:

  • Delays caused by USPS or third-party logistics
  • Losses resulting from incorrect customer information
  • Events beyond our reasonable control
  • Damages from misuse of our products
  • Indirect or consequential damages

Our total liability will not exceed the purchase amount of the affected order.

12. Personal Information

Your submission of personal information is governed by our Privacy Policy.
We commit to protecting customer data and following industry-standard privacy practices.

13. Third-Party Services

Some third-party tools or services (such as PayPal or USPS tracking) may require you to agree to additional terms.
We are not responsible for the practices of third-party websites.

14. Intellectual Property

All content on this website, including images, designs, text, logos, and graphics, is the property of The Craft City or licensed to us.

Users may not:

  • Copy
  • Reproduce
  • Resell
  • Redistribute
    without written permission.

15. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time.
Changes take effect immediately when posted on this page.

Customers are responsible for reviewing Terms periodically.

16. Governing Law

These Terms are governed by the laws of:

  • State of Colorado, USA (LLC registration jurisdiction)
  • Applicable international eCommerce laws

17. Contact Information

For questions or concerns regarding these Terms, please contact us:

Email: support@thecraftcity.com
Phone: +84 587 282 880
Vietnam Facility Address: Tổ 7, Khu Đô Thị TNR Đông Mỹ, Thành Phố Thái Bình, Tỉnh Thái Bình, Việt Nam
Business Entity (US): MMOJSC LLC
1942 Broadway Ste 314C
Boulder, CO 80302
USA